Privacy Policy

1. Introduction

Fixwell Appliances Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

Company Details:
Fixwell Appliances Ltd
Company Number: 16823519
Registered Address: 144 Oxford Road, Burnley, England, BB11 3HL
Email: [email protected]

By using our website and services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Information You Provide

• Contact Information: Name, email address, postal address, and postcode
• Service Information: Details about appliances requiring repair, descriptions of issues, and service preferences
• Communication Records: Correspondence via email or contact forms
• Transaction Information: Details of services provided, quotes, and invoices

2.2 Information Collected Automatically

• Technical Data: IP address, browser type, operating system, referring URLs
• Usage Data: Pages visited, time spent on pages, click data, navigation patterns
• Device Information: Device type, screen resolution, language settings

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide, maintain, and improve our appliance repair services
• Communication: To respond to enquiries, provide quotes, and communicate about services
• Record Keeping: To maintain accurate business records and comply with legal obligations
• Website Improvement: To analyse website usage and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To manage our business, including accounting, quality control, and administrative purposes

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you or take steps at your request before entering into a contract
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and website functionality
• Legal Obligation: Processing is necessary to comply with legal and regulatory requirements
• Consent: Where you have given explicit consent for specific processing activities

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business (e.g., IT services, payment processors), under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• Protection of Rights: To protect our rights, property, or safety, or that of our customers or others

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure and encrypted data transmission (SSL/TLS)
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Secure backup and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typically, we retain:

• Customer Records: For up to 7 years after the last service provision (for tax and accounting purposes)
• Communication Records: For up to 3 years
• Website Analytics: For up to 26 months
• Marketing Preferences: Until you withdraw consent or request deletion

8. Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Request transfer of your data to another organisation or to you
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
• Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not complied with data protection laws. Visit ico.org.uk for more information.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyse website traffic.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., session management)
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings

9.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: Fixwell Appliances Ltd, 144 Oxford Road, Burnley, England, BB11 3HL
Company Number: 16823519