Terms of Use — Fixwell Appliances Ltd

1. Agreement to Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you and Fixwell Appliances Ltd (Company Number: 16823519), a company registered in England and Wales with its registered office at 144 Oxford Road, Burnley, England, BB11 3HL.

By accessing or using our website (https://fixwell-appliances.co.uk) or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.

These Terms apply to all visitors, users, and others who access or use our website and services.

2. Our Services

Fixwell Appliances Ltd provides professional repair, maintenance, diagnostic, and installation services for household and garden appliances, operating under SIC code 95220.

Our services include, but are not limited to:

Appliance diagnostics and fault detection
Repair services for washing machines, dryers, ovens, dishwashers, refrigerators, and other household appliances
Garden equipment repair and maintenance
Appliance installation services
Preventative maintenance programmes

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. Use License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes, subject to these Terms.

You may not:

Modify or copy website materials without permission
Use website materials for commercial purposes or public display
Attempt to decompile or reverse engineer any software on our website
Remove copyright or proprietary notations from materials
Transfer materials to another person or "mirror" materials on another server

4. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the website or its content:

For any unlawful purpose or to solicit others to perform unlawful acts
To violate any international, federal, provincial, or local regulations, rules, laws, or ordinances
To infringe upon or violate our intellectual property rights or those of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
To submit false or misleading information
To upload or transmit viruses or any other type of malicious code
To collect or track personal information of others without consent
To spam, phish, pharm, pretext, spider, crawl, or scrape
For any obscene or immoral purpose
To interfere with or circumvent security features of the website

5. Intellectual Property Rights

Unless otherwise indicated, the website and all content, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof) are owned by Fixwell Appliances Ltd and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Fixwell Appliances name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Fixwell Appliances Ltd. You must not use such marks without our prior written permission.

6. Service Terms and Conditions

6.1 Service Requests

All service requests must be submitted via email or our contact form. We will respond to enquiries within a reasonable timeframe, typically within 24 hours during business days.

6.2 Diagnostics and Quotations

We provide diagnostic services to identify appliance faults. Following diagnosis, we will provide a transparent, no-obligation quotation for any required repairs. Quotations are valid for 30 days unless otherwise stated.

6.3 Service Delivery

We will make reasonable efforts to complete services within estimated timeframes. However, completion times may vary depending on parts availability, complexity of repairs, and other factors beyond our control.

6.4 Parts and Materials

We use quality replacement parts and materials. Where possible, we use manufacturer-approved or genuine parts. Alternative parts may be used with customer consent.

6.5 Access and Cooperation

Customers must provide safe and reasonable access to appliances requiring service. You are responsible for ensuring the safety of the work area and notifying us of any hazards.

6.6 Warranty on Repairs

Our repair work is guaranteed for a specified period (details provided in service documentation). This warranty covers workmanship and does not extend to subsequent issues unrelated to the repair performed.

7. Pricing and Payment

All prices are quoted in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice, though quoted prices for accepted work will be honoured.

Payment terms will be specified in your service agreement or invoice. Payment is typically due upon completion of service unless alternative arrangements have been agreed in writing.

We reserve the right to charge interest on overdue payments at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that our services will be performed with reasonable skill and care in accordance with industry standards. Any warranty on parts supplied will be as specified by the manufacturer.

8.2 Website Disclaimer

The information provided on our website is for general information purposes only. While we endeavour to keep information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information contained on the website.

8.3 No Professional Advice

Information on our website does not constitute professional advice. You should not rely solely on website information when making decisions about appliance repairs.

8.4 Third-Party Products

We are not responsible for the performance, warranties, or defects of appliances manufactured by third parties. Manufacturer warranties remain the responsibility of the respective manufacturers.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Fixwell Appliances Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total liability to you for all claims arising out of or relating to these Terms or our services shall not exceed the amount paid by you to us for the specific service giving rise to the claim.

Nothing in these Terms shall exclude or limit our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability which cannot be excluded or limited under applicable law

10. Indemnification

You agree to indemnify, defend, and hold harmless Fixwell Appliances Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

Your access to or use of the website or services
Your violation of these Terms
Your violation of any third-party rights, including intellectual property rights
Any information or content you provide

11. Termination

We may terminate or suspend your access to our website and services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the website will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions.

13. Changes to These Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our website or services after revisions become effective, you agree to be bound by the revised Terms.

We encourage you to review these Terms periodically for any changes. Changes to these Terms are effective when they are posted on this page.

14. Contact Information

If you have any questions about these Terms of Use, please contact us:

Fixwell Appliances Ltd
Email: [email protected]
Address: 144 Oxford Road, Burnley, England, BB11 3HL
Company Number: 16823519
Incorporated: 31 October 2025

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Waiver

No waiver by Fixwell Appliances Ltd of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the website, constitute the entire agreement between you and Fixwell Appliances Ltd concerning your use of the website and services.